Welcome to Flower Delivery Bexley. By accessing or purchasing from our online flower delivery platform, you agree to be bound by these Terms & Conditions ("Terms"). These Terms apply to all customers within Bexley and its surrounding areas. Please read these Terms carefully before placing any orders. If you have any questions regarding these Terms, please contact us using the details provided on our website's Contact page.
For the purpose of these Terms, "we", "us", or "our" refers to Flower Delivery Bexley, and "you" or "your" refers to the individual or entity making a purchase from our online shop in Bexley or its surrounding areas.
Flower Delivery Bexley offers an online platform for customers to order fresh flowers and related products for delivery within Bexley and neighbouring districts. We strive to provide high-quality floral arrangements for personal and corporate gifting, special occasions, and daily enjoyment.
You can place orders for flowers and associated products using our online shop. The order process is as follows:
Please ensure all details entered during the order process are accurate. We will not be liable for any delays or non-delivery resulting from incorrect or incomplete information provided by you.
All orders made through our website are subject to acceptance and availability. After you place an order, you will receive an acknowledgement email. This is not an acceptance of your order. Acceptance occurs when we process and dispatch your order, at which point a contract will be formed between you and Flower Delivery Bexley.
We reserve the right to decline or cancel an order for any reason prior to acceptance, including but not limited to lack of stock, inability to deliver to your address, or suspicion of fraudulent activity.
While we strive to deliver products as closely as possible to the advertised images and descriptions, flowers are a natural product and subject to seasonal availability. On occasion, we may substitute certain flowers or ancillary items with alternatives of equal or higher value, maintaining the overall style and theme of the arrangement. We will endeavour to inform you if a significant substitution is required, particularly if the main flower type is unavailable.
We offer delivery to addresses within Bexley and select neighbouring areas. Delivery times and dates shown on our website are estimates and subject to confirmation in your order email. While we do our utmost to meet requested delivery slots, delays can occasionally occur due to factors beyond our control (such as traffic, weather, or supply issues). We do not accept liability for late delivery caused by such factors. For timed deliveries for specific occasions, we recommend placing your order in advance and clearly indicating any special requirements in the order notes.
If no one is available to accept delivery at the specified address, we may leave the flowers in a safe place or with a neighbour, unless you instruct us otherwise during ordering. In these circumstances, we consider the order fulfilled upon leaving the delivery. You will be responsible for taking possession from that point.
All prices for our flowers and products are quoted in Pounds Sterling (GBP) and include VAT (where applicable). Payment must be made in full at the time of placing your order using the payment options available on our website. We accept major credit cards, debit cards, and other secure online payment methods. Your payment will be processed at the point of checkout. If payment is declined or unsuccessful, we are not obliged to fulfil your order until payment is confirmed.
Discount codes, promotional offers, or vouchers must be entered at the checkout stage and are subject to their respective terms and availability.
If you wish to cancel or amend your order, please contact us as soon as possible. You can cancel your order free of charge if you notify us at least 24 hours before the scheduled delivery date. Orders cancelled less than 24 hours prior to delivery may be subject to a cancellation fee, up to the full value of the order, if the floral arrangement has already been prepared or dispatched. For personalised or custom orders, cancellations may not be possible once preparation has commenced.
To amend your delivery instructions, substitution preferences, or recipient details, please submit requests no later than 24 hours before scheduled delivery. We will try to accommodate later amends but cannot guarantee changes after your order has been processed.
Fresh flowers are perishable goods and are exempt from the statutory right to return under UK law. However, customer satisfaction is central to our service. If your order arrives damaged, with significant quality issues, or does not match the description, please notify us within 24 hours of delivery. We may request photographic evidence to assess the issue. Where justified, we will offer a replacement, store credit, or refund at our discretion.
We are unable to offer refunds or exchanges for issues relating to flower varieties or arrangement style where suitable substitutions have been made in line with our substitution policy, provided the overall quality and value are upheld.
By placing an order on our website, you confirm that:
We will use reasonable care and skill in fulfilling your order and delivering the flowers as described. Except as expressly provided, we disclaim all warranties, conditions, and other terms, whether express or implied, to the fullest extent permitted by law. Our liability for any losses you suffer as a result of breach of these Terms (including negligence) is strictly limited to the purchase price of the order placed.
We do not accept liability for:
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
All content and materials on Flower Delivery Bexley’s website, including but not limited to product images, descriptions, logos, and text, are the property of Flower Delivery Bexley or its licensors and may not be copied or used without prior written consent.
We respect your privacy and process personal data in accordance with applicable data protection laws. Please refer to our full Privacy Policy, available on our website, for further information about how we collect, store, and use your information.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them, are governed by and construed in accordance with English law. You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising from or related to these Terms and the use of Flower Delivery Bexley’s service.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. We recommend reviewing these Terms periodically to ensure you understand the terms that apply to your use of Flower Delivery Bexley’s services.
These Terms & Conditions apply to all online orders for floral arrangements delivered within Bexley and its surrounding areas. By placing an order, you confirm your acceptance of these terms. For additional information regarding our service boundaries, accessibility, or specific localities covered, please refer to the details on our Delivery Information page.
If any provision of these Terms is found to be invalid or unenforceable, the remainder shall remain in effect. Our failure to enforce any right or provision under these Terms does not constitute a waiver of such right or provision.
If you have any questions about these Terms & Conditions, your order, or our service, please use the contact form on our website to reach our team. We aim to respond promptly to all enquiries and address your concerns as efficiently as possible.
Thank you for choosing Flower Delivery Bexley for your online flower delivery needs in Bexley and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bexley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bexley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
